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Delivery within Europe

Shipping and ordering-related questions

Shipping information Billing information Modify/Cancel Order The package is incomplete or damaged Loyalty program and point collection

We highly appreciate you being a returning customer. :)

That's why we've come up with a simple system to reward you for coming back to shop with us again.

IMPORTANT: We can only credit your points if you are registered with us.

  1. When do I earn points?

You'll receive 100 points each for registration and subscribing to our newsletter.

Additionally, we'll credit* you with 1% of the total amount of each order as points, which you can use for your next purchase. For example, for an order worth 10,000 HUF, you'll receive 100 points.

*This does not include the cost of shipping.

 

  1. Conditions for using points:

You can use your points for every purchase without a minimum value.

There is no minimum point usage.

Your points can cover 100% of your order total.

Points are valid for 360 days.

 

  1. When will I receive my points?

Once your order status changes to "Delivered."

You can track your order status in your profile.

 

  1. How can I use my points?

You can select whether to use your points when placing your order, under the payment method selection section.

 

  1. How can I check how many points I've earned so far?

In your profile, under the Discounts menu, you can see how many points you've accumulated.

Missing package:

Despite our utmost attention, it occasionally happens that a package is accidentally sent incomplete. In such cases, here's what you need to do: Send an email to info@candlemap.hu with your order ID and/or your full name used for the order, and also specify the name of the missing product. We will investigate, and if the claim is valid, we'll send you the missing item the next day. You can also reach us by phone at: +36209184118.

 

Damaged package:

The situation is similar here; despite our best efforts to cushion the package properly, it's inevitable that a product may get damaged sometimes. Here's what you should do in such cases: Send an email to info@candlemap.hu, including your order ID and/or your name used for the order, and attach a few photos of the damaged product. In case of a valid claim, we will compensate you accordingly for the damage.

  1. What should I do if something is missing from my order?

No need to panic, we're very flexible in this regard. :)

 

For orders that are not confirmed yet or already confirmed but not yet dispatched*, we can add any product. However, please note that all packages are handed over to the courier by 2:00 PM at the latest, so we can make any modifications until 1:30 PM at the latest.

 

**You can check the status of your order in your profile.

 

All you need to do is simply send an email to info@candlemap.hu with your order number and/or your full name used for the order, along with the product code(s) you want to add, and we'll quickly add it/them. :)

 

You can also do this over the phone if you prefer, here's our number: +36209184118

 

  1. What should I do if I want to cancel my order?                                                               

In this case, it's also simple: send an email to info@candlemap.hu with your order number and/or your full name provided during the order, and we'll cancel your order.

 

Or if you prefer to call, you can reach us at: +36209184118.

  1. How do I receive the invoice?

After each order, the invoice will be automatically sent to the email address you provided by Billingo.

 

  1. How can I access my invoice?

If you have registered with us, you can later retrieve your electronic invoice within your profile under the Orders section.

Profile - Orders - Click on the order for which you need the invoice.

It will appear as: "2024-XXXX", click on it, and your invoice will be loaded.

  1. When will I receive my order?

Orders placed on weekdays before 12:00 PM may even be dispatched the same day**. We collaborate with the GLS courier company, which guarantees next-day delivery if you opt for home delivery. For delivery to parcel points and lockers, the delivery time is 1-2 working days. So, if you remember on a Thursday at 10:30 AM that you need to place an order because one of your diffusers ran out, or if you want to give it as a gift over the weekend and request home delivery, your package could arrive as soon as the next day. **We cannot guarantee same-day dispatch in all cases due to increased traffic.

 

  1. I ordered my package on Friday or over the weekend, when can I expect it?

Orders placed on Fridays and weekends are processed on Monday-Tuesday, so delivery is expected by Tuesday-Wednesday. For orders to parcel points, delivery can also be on Wednesday-Thursday. We strive to dispatch all orders on Monday to ensure delivery by Tuesday.

 

  1. What delivery methods can I choose from?                                                           *Home delivery: GLS                                                                                                 *Parcel locker pickup: GLS Parcel Locker, Parcel Point                                                         ** Personal pickup: 6724 Szeged, Teréz utca 34., by appointment in advance, as well as at our current events, markets. You can choose current event pickup from the delivery options during checkout.                                                                                                         *Cash on delivery payment method is only available for GLS home delivery.                           ** For personal pickup orders, you can pay on-site in cash and by card, as well as in advance by bank transfer and by card.                                                                                              
  1. How much does delivery cost?

GLS home delivery: The value is calculated in the basket.

GLS parcel lockers, parcel points: The value is calculated in the basket.

Personal pickup:Free

 

 

  1. What payment methods are available?

For cash on delivery, you can pay with cash or by card to the courier upon delivery.

With MyPos, you can pay by card and by bank transfer when placing your order, so you only need to give a tip to the courier upon delivery.

For bank transfer payments, transfer to the following account after sending the order ID:

Name: ZenithDeals Kft

Account number: Raiffaisen Bank 12067008-01943744-00100007

IBAN: HU20 1206 7008 0194 3744 0010 0007

 

  1. How do I know if my package has been dispatched?

We will send you a total of 3 emails:

Automatic confirmation email: This means that our system has received and recorded your order.

1st status change email: Confirmed: This means that we have manually confirmed your order and started preparing it.

2nd status change email: Handed over to courier: This means that your package has been prepared and handed over to the courier. At the beginning of this email, you will find your electronic invoice and the package number, with which you can track your package on the courier's website.

*It is important to provide your email address accurately during registration/data entry, as any typos will prevent the system and courier service from sending you email notifications about status changes!

 
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