The package is incomplete or damaged

Missing package:

Despite our utmost attention, it occasionally happens that a package is accidentally sent incomplete. In such cases, here's what you need to do: Send an email to info@candlemap.hu with your order ID and/or your full name used for the order, and also specify the name of the missing product. We will investigate, and if the claim is valid, we'll send you the missing item the next day. You can also reach us by phone at: +36209184118.

Damaged package:

The situation is similar here; despite our best efforts to cushion the package properly, it's inevitable that a product may get damaged sometimes. Here's what you should do in such cases: Send an email to info@candlemap.hu, including your order ID and/or your name used for the order, and attach a few photos of the damaged product. In case of a valid claim, we will compensate you accordingly for the damage.